Questions
Quick answers about documents, age rules, insurance, fuel, deposits, airport pickup, breakdown help, booking and cancellation terms.
Drivers should generally be at least 21 years old and must hold a valid driving licence. Final eligibility is confirmed during WhatsApp booking.
You need a valid driving licence, Aadhaar and a clear selfie for verification. Keep original or digital copies available at pickup.
The car is handed over with a recorded fuel level and should be returned at the same level. Any shortage may be adjusted during return.
Yes, HMS Travels cars are insured. The team explains applicable coverage, exclusions and renter responsibility before pickup.
You must follow posted road speed limits and safe-driving rules. Rash driving, racing, misuse and illegal activity are not allowed.
Late return charges depend on the delay and booking terms confirmed on WhatsApp. Inform the team early if your return timing changes.
Yes, Kolkata Airport pickup can be arranged near NSIA/NSCBI Airport. Share your flight timing and pickup landmark while booking.
Advance booking is recommended for weekends, holidays, airport pickup and MPV/SUV requests. Same-day availability can still be checked on WhatsApp.
A refundable security or damage deposit may apply depending on the car and booking duration. The exact amount is confirmed before pickup.
Contact HMS Travels immediately. The support team will guide you on roadside steps, repair coordination or replacement options where possible.
Outstation and interstate trips may be allowed after route confirmation. Share your route before booking so terms, permits and suitability can be checked.
HMS Travels focuses on self-drive rentals, so a driver is not included by default. Ask the team if you need special travel assistance.
Open the booking page, choose your car, pickup location and dates, then submit the form. It sends your request to HMS Travels on WhatsApp.
Cancellation terms depend on timing, vehicle and booking date. Confirm the applicable refund or reschedule terms before paying.
The fleet includes hatchbacks, compact SUVs, SUVs and MPVs such as Tiago EV, Punch, XUV300, Venue, Bolero Neo, Ertiga, Carens and Thar ROXX.